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Shipping Information

Processing Time

Most orders are shipped within 3-5 business days (Monday-Friday).

Shipping Notes

We ship to the US and Canada.
You can use our shipping calculator in the shopping cart to figure out shipping charges before placing your order.
Orders ship Monday through Friday, excluding holidays.
All orders ship from Michigan.
Any packages containing hazardous liquid will be shipped DHL SmartMail or UPS Ground.
We do not ship to multiple locations, please submit separate orders.

We will send you a confirmation of receipt of your order via email, as well as tracking numbers where applicable. You can track your order through the appropriate web site:
DHL:    http://webtrack.dhlglobalmail.com/
FedEx:  https://www.fedex.com/apps/fedextrack/
UPS:    http://www.ups.com/WebTracking
USPS:    https://tools.usps.com/go/TrackConfirmAction


Delivery Options

DHL SPE - SM Parcels Expedited: Available to the 48 contiguous states and P.O. Boxes. This option is only available for orders weighing less than 8 ounces. These shipments have limited track and trace and are insurable. Your local post office makes the final delivery. 1-5 business days.

FedEx Smart Post: Available when shipping anywhere in the US, including P.O. Boxes, US Territories, and Military/Diplomatic addresses. This option is only available for orders weighing between 8.1 ounces - 9 pounds (Over 9 pounds please provide a street address). These shipments are trackable and insurable. Your local post office makes the final delivery. 2-7 business days. Extended transit times for AK & HI. Please provide a recipient phone number for Rural Delivery (RD) addresses and for Star Route Assignment (SRA) addresses in Alaska.

FedEx Ground: Available throughout all 50 states. Exceptions: FedEx Ground cannot deliver to P.O. Boxes or Military/Diplomatic addresses. This option is only available for orders weighing 9.1 - 150 pounds. No hazardous materials to or from Alaska and Hawaii.  Service for remote Alaskan locations and the Hawaiian islands of Lanai and Molokai is inbound only. These shipments are trackable and insurable. 1-7 business days. (Delivery Times 1–5 business days within the contiguous U.S., 3–7 business days to Alaska and Hawaii.) Please provide a recipient phone number for Rural Delivery (RD) addresses and for Star Route Assignment (SRA) addresses in Alaska.

UPS Ground: Available to the 48 contiguous states only. Please note that UPS does not ship to P.O. Boxes. 1-5 days.

DHL/DDP: Available when shipping to Canada. Shipping costs includes Duties if applicable. Your local post office makes the final delivery. 5-10 business days for most packages. Further out Canadian destinations can take from 10-15 business days.


Contact Us

By email: customerservice@Knitting-Warehouse.com
By Phone: (831) 728-2584
Monday - Friday 9am-5pm PST
Our customer service staff is ready to help you!