If for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, undamaged item within 30 days of receiving your order for a refund of the item's purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account. Please contact our Customer Service department for a Return Merchandise Authorization number (RMA#) and further information regarding merchandise returns.
Defective or damaged items
If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by calling (831) 728-2584 or by sending an email containing your name, order number and a description of the problem to firstname.lastname@example.org.
How to Return an Item
Please contact our customer service department M-F 9am-5pm PST at:
Phone: (831) 728-2584
We will issue you a Return Merchandise Authorization Number (RMA#) and information regarding merchandise returns. Once the return is authorized, items should be carefully packed and shipped to us with the RMA# prominently marked on the outside of the box. Knitting Warehouse will cover shipping costs in the case of damaged, defective or wrongly shipped items. Customer will be responsible for shipping costs for all other returns. When emailing us about your order, please place your order number in the subject heading.
Crediting your refund
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear. Please let us know if you ever have any problems or concerns about our policies. We appreciate your feedback.
How long does my refund take?
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.
If you have questions that aren't addressed here, please call:
Customer Service Department
M-F 9am-5pm PST