Whenever we use the words "we", us", "our", we are referring to Knitting-Warehouse, and to our parent company CM Digital Enterprises LLC. Whenever we use the words "our website," we are referring to www.knitting-warehouse.com.
CM Digital Enterprises LLC offers this website, Knitting-Warehouse, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Terms of Service (TOS)
SECTION 1 - CONSENT
How do you get my consent?
How do I withdraw my consent?
If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving marketing email from us by sending your request to us by email at firstname.lastname@example.org.
If you have signed up for an account, you can see the information we store in your account. You can delete this information at any time by logging into your account and deleting your personal information. Note: Consumers are permitted to exercise specific rights related to their personal information, subject to certain exceptions prescribed by law. Transaction history cannot be removed due to the need to service the transaction and for record keeping. Please see "SECTION 5 - SECURITY" for more information.
SECTION 2 - WHAT TYPES OF PERSONAL DATA DO WE COLLECT?
We collect information directly from you when you choose to register with our site, purchase products from our site, sign up for our newsletter, call customer service, submit questions through other messaging features, submit surveys, contact us through social media, or otherwise provide information directly to us.
Types of information we collect directly from you may include:
Name / Usernames (social media)
Usernames and passwords for your "personal store account with us"
Phone number or mobile number.
Payment information (credit card).
Company Address (when provided)
Future communication preferences.
Your feedback and contributions to customer surveys and questionnaires.
Other information that you provide during your interaction with us. For example, items on your wishlist or things you share in your communications with us would be included in other information you provide.
SECTION 3 - HOW AND WHY WE USE PERSONAL DATA?
Make our services available to you
- Manage the accounts you hold with us.
- Process your orders and refunds.
We need to process your personal data so that we can manage your customer accounts, process and fulfill your orders and any refunds you may ask for. We use this information to support and process orders, risk and fraud screening, authentication, and payments. We store and use this information to pre-fill your checkout information. We use certain personal information (for example, IP addresses or payment information) to automatically block certain potentially fraudulent transactions .
Manage and improve our day-to-day operations
-Manage and improve our Websites
-Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you.
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range and services. This allows us to serve you better as a customer.
Detect and prevent fraud or other crime
-It is important for us to monitor how our services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services. We may use and associate historical data with a computer or device as part of our efforts to prevent fraud, credit card fraud, or other illegal activity.
Personalize your website experience
-Use your online browsing behavior as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalized offers and services. Looking at your browsing behavior and purchases allows us to personalize our offers and services for you. This helps us meet your needs as a customer.
Advertise and determine the effectiveness of our advertising
-Do Not Track (DNT) is a privacy preference that users can set in certain web browsers. When a user turns on DNT, the browser may send a signal or other message to web services requesting that they “do not track” the user. At this time, our web site does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser. For information about do not track, visit www.allaboutdnt.org. You can opt out of online behavioral advertising by going to www.aboutads.info/choices.
-We use "Loox - Photo Reviews" to manage our product review system. We will collect personal information from you such as your name, email address, location information, review text and any photos you share as part of your review. If you provide feedback on any of our products and services, we may use your feedback for any purpose.
Social Network Links or Widgets
-Our website may include social network or other third–party plug–ins, links and/or widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in, link and/or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where the plug-in, link and/or widget appears. If you use social network tools or visit social networking sites, you should read their privacy policies, to learn what information they collect, use, and share.
Contact and interact with you
-We use your personal information to contact you about our services, for example by phone, email or post or by responding to social media posts that you have directed to us.
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.
-We user personal data to invite you to take part in customer surveys, questionnaires and other market research activities carried out by CM Digital Enterprises LLC / Knitting-Warehouse and by other organizations on our behalf. We carry out market research to improve our services.
SECTION 4 - SHARING PERSONAL DATA
-Sharing Personal Data with Retail Partners and Service Providers
Our disclosure of your personal information
Sharing personal data with other organizations
We may share personal data with other organizations in the following circumstances:
-To prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service (TOS) or any other agreement related to the services, or as otherwise required by law.
-To help us conduct marketing and/or advertising campaigns. Also, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
-To conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
SECTION 5 - SECURITY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms), or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 6 - RIGHTS AND CHOICES YOU HAVE WHEN IT COMES TO YOUR PERSONAL DATA
-You have a Right To Know what information we collect. Please click here to request a report of your personal information sent to your email address.
You have a Right to ask us to delete your personal information. In certain circumstances, the law may not require or permit us to delete certain personal information.Please click here to request a deletion of your personal information.
-You have a Right to Opt Out (Do Not Sell My Personal Information).
Knitting-Warehouse does not sell any personal information.
We are required by California law to add a link for you to opt out of selling your personal information, even though we already practice the policy to never sell your personal information. To comply with California Law here is the link we are required to provide. Please click here to opt out of selling your personal information.
-If you would no longer like to receive promotional e-mails from us there is an unsubscribe link at the bottom of every email. Please click this link and follow the instructions to "unsubscribe". If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as "creating an account" or "wish list" will not be added to the newsletter list automatically. You must sign up for the newsletter to receive newsletter e-mails.
Here is some information on your privacy and opting-out of receiving behavioral ads:
-Digital Advertising Alliance website http://www.aboutads.info/choices/.
-Network Advertising Initiative https://www.networkadvertising.org/.
For Mobile Devices
We do not represent or warrant that the actions taken on other web sites will be effective or that all advertisements will be blocked.
You can view, correct or update the personal contact information you provide us by navigating to “My Account” and logging in with your username and password. This information is stored on Shopify servers and Shopify allows the full deletion of customers with no transaction history. Please note: once a customer has transaction history, Shopify will maintain information about an individual sales transaction in order to service that transaction and for record keeping.
SECTION 7 - LINKS
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Our store uses a Pinterest Tag to track our customers' behavior when using Pinterest for the Pinterest Buyable Pins program.
SECTION 10 - COOKIES
SECTION 11 - AGE OF CONSENT
By using this site, you represent that you are at least 18 years of age. If you are not 18 years of age please exit our website.
Effective Date: October 2018.
Updated: January 2020.
QUESTIONS AND CONTACT INFORMATION
If you would like to: correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Customer Service Department at: