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Shipping Information

Processing Time

Most orders take up to 3-5 business days (Monday-Friday) to process - from the time your order is received by our warehouse for the order to be processed, packed, and ready for shipping. Please note: shipping time is in addition to the processing time. If you select 2 day air or 3 day air, that only applies to the shipping time, and your order will still take up to 3-5 business days to process.

Shipping Notes

We ship to the US and Canada.
Shipping costs are calculated based on weight. You can use our shipping calculator in the shopping cart to figure out shipping charges before placing your order.
Orders ship Monday through Friday, excluding holidays.
All orders ship from Michigan.
Any packages containing hazardous liquid will be shipped DHL SmartMail or UPS Ground.
We do not ship to multiple locations, please submit separate orders.

We will send you a confirmation of receipt of your order via email, as well as tracking numbers where applicable. You can track your order through the appropriate web site:
DHL:    http://webtrack.dhlglobalmail.com/
FedEx:  https://www.fedex.com/apps/fedextrack/
UPS:    http://www.ups.com/WebTracking


Delivery Options

DHL SPE - SM Parcels Expedited: Available to the 48 contiguous states and P.O. Boxes. This option is only available for orders weighing less than 8 ounces. These shipments have limited track and trace and are insurable. Your local post office makes the final delivery. 1-5 business days.

FedEx Smart Post: Available when shipping anywhere in the US, including P.O. Boxes, US Territories, and Military/Diplomatic addresses. This option is only available for orders weighing between 8.1 ounces - 9 pounds (Over 9 pounds please provide a street address). These shipments are trackable and insurable. Your local post office makes the final delivery. 2-7 business days. Extended transit times for AK & HI. Please provide a recipient phone number for Rural Delivery (RD) addresses and for Star Route Assignment (SRA) addresses in Alaska.

FedEx Ground: Available throughout all 50 states. Exceptions: FedEx Ground cannot deliver to P.O. Boxes or Military/Diplomatic addresses. This option is only available for orders weighing 9.1 - 150 pounds. No hazardous materials to or from Alaska and Hawaii.  Service for remote Alaskan locations and the Hawaiian islands of Lanai and Molokai is inbound only. These shipments are trackable and insurable. 1-7 business days. (Delivery Times 1–5 business days within the contiguous U.S., 3–7 business days to Alaska and Hawaii.) Please provide a recipient phone number for Rural Delivery (RD) addresses and for Star Route Assignment (SRA) addresses in Alaska.

FedEx 2 Day: Delivery Area Available throughout all 50 states. Exceptions: FedEx 2 Day cannot deliver to P.O. Boxes. Delivery to Hawaii is 4 business days. There is no delivery window guarantee for delivery to Alaska. Please provide a recipient phone number for Rural Delivery (RD) addresses and for Star Route Assignment (SRA) addresses in Alaska.These shipments are trackable and insurable. 2 business days in addition to the 3-5 business days processing time.

FedEx 3 Day - Express Saver: Available to the 48 contiguous states. Exceptions: FedEx 3 Day cannot deliver to P.O. Boxes or Military/Diplomatic addresses. These shipments are trackable and insurable. 3 business days in addition to the 3-5 business days processing time.

UPS Ground: Available to the 48 contiguous states only. Please note that UPS does not ship to P.O. Boxes. 1-5 days.

UPS 2nd Day Air: Available when shipping anywhere in the US. 2 business days in addition to the 3-5 business days processing time.

DHL/DDP: Available when shipping to Canada. Shipping costs includes Duties if applicable. Your local post office makes the final delivery. 5-10 business days for most packages. Further out Canadian destinations can take from 10-15 business days.


Contact Us

By email: customerservice@Knitting-Warehouse.com
By Phone: (831) 728-2584
Monday - Friday 9am-5pm PST
Our customer service staff is ready to help you!


Ground Shipping (UPS):
This map shows estimated delivery days from the day your Ground UPS order is shipped.

 

UPS Estimated Delivery

Ground Shipping (FedEx):
This map shows estimated delivery days from the day your Ground FedEx order is shipped.

 

FedEx Estimated Delivery